Our philosophy of having a restricted number of distributors within the group has helped form a family. We have meetings and organise steering group committees so that your combined knowledge is used when producing the catalogue and other services.
We offer a help desk where we are able to sort out any queries you may have. These range from software issues (championed by Peter our IT guru), sourcing challenges (handled by Christine and Su), issues with suppliers and products (George and Brian are able to offer impartial advice and even liaise with suppliers on your behalf)
This also works both ways, we are also available to suppliers to liaise with members on any issues.